Yes. Many of our items are produced by hand. For this reason, there may be slight differences in color, texture, finish, or detail between similar pieces. Such characteristics are part of the artisanal process, while still requiring the item to correspond to its description.

Refer to the description and specific information on the product page. Materials, ingredients, dimensions, and warnings may vary between items and batches.

Possibilities depend on the item. Contact us before placing your order to confirm if the request can be fulfilled and what conditions apply.

No. Use outdoors, in humid areas, or in prolonged contact with water should only be done when expressly indicated on the product page.

Use a soft, dry, or slightly damp cloth. Do not submerge the piece in water or use abrasives, alcohol, acetone, or solvents.

Do not assume that a piece is suitable for direct contact with food or liquids. Always check the item description and follow the specific instructions.

Do not place a flame or a lit candle directly on a plaster or cement piece, unless expressly indicated and specific instructions are provided for that product. When applicable, use the candle inside an appropriate, stable, and heat-resistant container.

No. Keep the candle away from children, pets, drafts, curtains, paper, and other flammable materials. Never leave a lit candle while sleeping or when leaving the space.

Consult the product page, label, and packaging. If you have known allergies or sensitivities, confirm the ingredients before use and discontinue use if irritation or any other unexpected reaction occurs.

Follow the label instructions and keep the soap protected from excessive humidity, heat, and direct light where applicable.

Send your question to ruiconstancio95@gmail.com, indicating, if possible, the name or reference of the product. We will be happy to clarify usage, materials, or available options.

Applicable shipping costs and options are shown during the checkout process, according to the destination and the items in the order. Also, check the shipping information available in the store before finalizing your purchase.

Contact us as soon as possible at ruiconstancio95@gmail.com, stating the order number and sending photos of the item and packaging. Do not throw away the packaging until you receive instructions.

Applicable conditions are described in the store's returns policy and depend on the type of product and the situation presented. Check this policy before finalizing your purchase or contact us if you need clarification.